Getting Started With Crossbar

WELCOME TO CROSSBAR

Crossbar is the primary platform used by the Sin City Rattlers for team schedules, availability, tournament information, payments, and team-specific communication.

We strongly encourage all parents and guardians to download the Crossbar mobile app and make sure their account and notification settings are configured correctly.

CREATE YOUR CROSSBAR ACCOUNT

If you do not already have a Crossbar account:

Select Sign Up from the Sin City Rattlers website.
Enter the email address and password you would like associated with your account.
Crossbar will send a verification email to the email address provided.
Follow the verification link and complete your account by entering your name and phone number.

Important: Use the same Crossbar account on the Rattlers website and in the Crossbar mobile app.

ADD YOUR PLAYER

After creating your account, you can add your player as a Participant.

To add a player:

Log in to the Sin City Rattlers website.
Select Account.
Select Participants.
Select Add Participant.
Complete the player profile, including the player's name and birthdate.

If your player already appears under your account, you do not need to create another participant profile.

ADD ANOTHER PARENT OR GUARDIAN

We recommend adding any parent or guardian who needs access to the player's schedule, team information, and communications.

The player's Primary User must add additional accounts.

To add another parent or guardian:

Log in to the Sin City Rattlers website.
Select Account.
Select Participants.
Select View Details for the appropriate player.
Select + Add.
Enter the additional parent's or guardian's email address.

If that person already has a Crossbar account, access will be added to their existing account. If they do not have an account, Crossbar will send them an email with instructions to create one.

Each parent or guardian should use their own Crossbar account rather than sharing login credentials.

DOWNLOAD THE CROSSBAR APP

The Crossbar mobile app is available for both Apple iOS and Android devices.

After downloading the app, log in using the same email address and password associated with your Crossbar account on the Rattlers website.

Once your player has been rostered to a team, the app will provide access to:

✓ Team schedules

✓ Practices and games

✓ Tournament events

✓ Player availability / RSVPs

✓ Team Chat

✓ Team information and updates

If your player's team does not appear in the app, first make sure the Crossbar account you are using has been added to that player's profile.

IMPORTANT: ENABLE NOTIFICATIONS

We strongly recommend that all Rattlers families enable Crossbar notifications so schedule changes, tournament updates, and team communications are not missed.

From your Crossbar account:

Log in to the Sin City Rattlers website.
Select Account.
Select Notifications.
Under Mobile Notifications, select the notification setting that allows you to receive updates for all events.

You should also make sure notifications for the Crossbar app are enabled within your phone's notification settings.

If you are not receiving notifications even though they appear to be enabled, log out of the Crossbar app and log back in.

TEAM SCHEDULE & AVAILABILITY

Crossbar will be the primary source for official Rattlers team schedules.

Practices, games, scrimmages, tournaments, and other team events will be added to Crossbar as they are finalized.

When player availability is enabled for an event, families can RSVP directly through the Crossbar app or website.

Please keep your player's availability updated. If your player will miss an event, you may also have the ability to include a note with your response.

Tournament game schedules are generally released by tournament organizers 7–10 days before each event and will be added to Crossbar once available.

TEAM CHAT & COMMUNICATION

Crossbar Team Chat will be used for team-specific communication throughout the season.

Team Chat is available through the Crossbar mobile app and allows coaches, players, and families associated with the team to communicate in one place.

CROSSBAR VS. DISCORD

We use both Crossbar and Discord to keep Rattlers families connected. Each platform serves a different purpose:

CROSSBAR

Official team operations

✓ Team schedules

✓ Practices, games & scrimmages

✓ Player availability / RSVPs

✓ Tournament schedules & information

✓ Schedule changes and updates

✓ Team-specific communication

DISCORD

Rattlers community

✓ Organization-wide announcements

✓ General Rattlers communication

✓ Community discussion

✓ Connecting players and families

✓ Program news and updates

✓ Broader Rattlers community interaction

IMPORTANT: For official team schedules, availability, game or practice changes, and tournament information, Crossbar should always be considered the primary source.

SET UP YOUR FAMILY CALENDAR

Crossbar allows families to sync their Rattlers schedule with their personal calendar.

To set up your calendar:

Log in to the Sin City Rattlers website.
Navigate to Family Calendar.
Select Calendar Feed.
Follow the instructions for your preferred calendar application.

The Family Calendar can combine events for multiple players and teams associated with your account.

Calendar feeds can also be accessed through the Crossbar mobile app.

MANAGING PAYMENTS

Once a player accepts a paid Rattlers roster offer, payments and installment schedules can be managed through Crossbar.

To view your payment information:

Log in to the Sin City Rattlers website.
Select Account.
Select Billing.

From Billing, you can view:

✓ Current balances

✓ Scheduled payments

✓ Completed payments

✓ Payment methods

If you selected an installment plan when accepting your roster offer, scheduled payments will process according to the payment schedule associated with your registration.

UPDATING PAYMENT INFORMATION

If you have future scheduled payments and need to update the payment method associated with them:

Log in to your Crossbar account.
Navigate to the appropriate player.
Find the applicable registration under Registration History.
Select View Details.
Locate the payment method and select Edit, when available.
Enter the updated payment information and select the applicable future payments.

If you are unable to update a payment method, contact us for assistance.

TROUBLESHOOTING

I DON'T SEE MY PLAYER'S TEAM IN THE APP

Make sure you are logged into the correct Crossbar account and that your account has been added to your player's profile.

The Primary User associated with the player can add additional parents or guardians through the player's Participant profile.

I DON'T SEE MY PLAYER'S SCHEDULE

A schedule may not appear until your player has been officially rostered to a team and team events have been added.

If your player has already been rostered and you still cannot see the schedule, confirm that your Crossbar account is associated with the player's profile.

I'M NOT RECEIVING CROSSBAR NOTIFICATIONS

First, check:

Crossbar Account → Notifications

and make sure Mobile Notifications are enabled.

Then check your phone's notification settings and verify that notifications are allowed for the Crossbar app.

If everything appears correct, log out of the Crossbar app and log back in.

CROSSBAR SAYS MY EMAIL ALREADY HAS AN ACCOUNT

Do not create another account.

Use Crossbar's Forgot Password option to regain access to the existing account. Check your spam or junk folder if you do not receive the password-reset email.

ANOTHER PARENT/GUARDIAN NEEDS ACCESS

The player's Primary User can add another account through:

Account → Participants → View Details → + Add

Each parent or guardian should have their own Crossbar login.

STILL NEED HELP?

If you are having trouble with your Rattlers registration, roster access, or team setup, please contact us and we will do our best to help.

For technical issues specifically related to the Crossbar platform or account access, Crossbar Support is also available through their Help Center.